PAIA Manual

Prepared in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA). Last updated: 28 October 2026

1. Company details

  • Name: [registered company name to be confirmed]
  • Registration number: [to be confirmed]
  • Physical address: [to be confirmed]
  • Postal address: [to be confirmed]
  • Phone: [to be confirmed]
  • Email: [email protected]
  • Website: propertynow.co.za

2. Information Officer

[Name and title to be confirmed], [email protected].

3. Guide on how to use PAIA

The Information Regulator has published a guide on how to use PAIA and POPIA. It is available on the Regulator’s website at inforegulator.org.za and from our Information Officer on request.

4. Records we hold

  • Company records: incorporation documents, minutes and registers.
  • Financial records: annual financial statements, tax records and invoices.
  • Personnel records: employment contracts, payroll and leave records.
  • Customer records: user accounts, listings, enquiries and payment records.
  • Supplier records: contracts and correspondence with service providers.
  • Website and IT records: server logs, security records and backups.

5. Records available without a request

Published listings and agent and agency profiles on propertynow.co.za, our Privacy Policy, Terms & Conditions, Cookie Preferences and this manual.

6. Processing of personal information

Our Privacy Policy sets out why we process personal information, whom it relates to (website visitors, people who send enquiries, account holders, owners, estate agents and agencies, suppliers and staff), what information is involved, who receives it, transfers outside South Africa and how we protect it.

7. How to request access

Requests must be made on the prescribed form, available from the Information Regulator’s website, and sent to our Information Officer at [email protected]. A request fee and access fees may apply as prescribed in the PAIA regulations. We will respond within 30 days. This may be extended once by up to 30 days, and we will tell you if it is.

To ask about your own personal information, you can simply email us; our Privacy Portal explains how.

8. Grounds for refusal

We may refuse access on the grounds set out in PAIA, including to protect third parties’ personal or commercial information.

9. Availability of this manual

This manual is available on our website and, on request, from our Information Officer.